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faqs

hosting Email FAQs

  1. How do I create an email address or email alias for my domain?
  2. My email isn't working! How do I check if it is a hosting issue?
  3. How do I access Webmail?
  4. I have misplaced my mailbox password. What should I do?
  5. How do I change or reset my Email password?
  6. How do I set-up an Auto Responder?

How do I create an email address or email alias for my domain?

New and alias email addresses can only be created by the people in your business who have been given the password for the domain. This is generally the person that pays for the domain and whoever else they give it to. If you are unsure who this is please contact host@blinkmarketing.co.za so we can put you in touch with the correct person.

If you are the person that has been given the domain password:

  1. Browse to konsoleH (https://login.konsoleh.co.za)
  2. Enter your Client number and Management password
  3. Select or search for the required domain name in the ‘Hosting Services’ tab
  4. Click ‘Mail’ from the left-hand menu
  5. Click ‘Manage Accounts’ under Mail
  6. The main window is where all your active email accounts and aliases will be displayed
  7. Click ‘New Mailbox’ to create a new mail account or ‘New Mail Alias’ to create a new email alias
  8. Enter the required information and refer to the [Help] if you require assistance.
  9. Enter Fwd (Optional when creating a Mailbox, compulsory when creating an alias: Specify an address to which all email destined for this mailbox must be forwarded)
  10. Click ‘Add

Now that the email account is created on the server, you need to configure your email program or client (eg. MS Outlook Express, Microsoft Outlook, Mozilla Thunderbird) to connect to the server to send and receive your email. You can find the email setup guides in the HOSTING > EMAIL SETUP GUIDES menu.

My email isn't working! How do I check if it is a hosting issue?

If you email is not working it probably isn't a hosting issue. To check if it is a hosting issue there are 3 things to check:

  1. Check that your internet is working by trying to log onto Google or another stable website.
  2. Check that your website is working.
  3. Check if your email is working on Webmail (see how to access Webmail in the next question)

If your internet, website and webmail are all working then your problem is not hosting related and you should call your IT person or Internet Service Provider to see if your issue. If your website and/or webmail is not working then you should contact the help line on 0861086108.

How do I access Webmail?

Webmail is a good option if you are not at your computer, but need to check email from a remote location ie. from an Internet cafe or a friend’s house. Webmail can be used in conjunction with a program like Outlook, but remember that Webmail only shows email which is still on the mail server. It cannot display your emails which you have already downloaded to your computer.

  1. Browse to the Webmail login page (https://webmail.konsoleh.co.za)
  2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)

I have misplaced my mailbox password. What should I do?

To access your mailbox you would need to reset your mailbox password via konsoleH.

  1. Browse to konsoleH (https://login.konsoleh.co.za)
  2. Login with your Client number and Management password
  3. Select or search for a domain name in the ‘Hosting Service’ tab
  4. Select ‘Mail’ from the left-hand menu
  5. Select ‘Manage Accounts’
  6. The main window will display all the active email accounts already in use for your domain
  7. Select ‘Edit’ next to the mailbox for which you wish to change the password
  8. Enter new password and confirm password
  9. Click on ‘Update’

If you continue to encounter problems accessing your mail,then you should contact the help line on 0861086108.

How do I change my email password in Webmail?

It is good practice to change your email passwords every 30 to 60 days to prevent unauthorised access to your information.

To change your Mailbox password in Webmail please follow these steps:

  1. Browse to konsoleH (https://webmail.konsoleh.co.za)
  2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
  3. Click on ‘Settings’ (the cog icon at the top right)
  4. Click on ‘Manage Mailbox
  5. Login with your mailbox password
  6. Click the ‘Change password’ button
  7. Enter the new password twice (ensure you use a strong password)
  8. Click on ‘Update Mailbox’ at the bottom of the page

It is also possible for you to change your email password via konsoleH.

If you also make use of an email program to access your email, it is important that you update the email program with your new password.

Please note: Only strong passwords will be accepted. To ensure your password is strong make sure you adhere to the following guidelines:

  • Use both upper and lower case letters.
  • Incorporate numbers or punctuation marks.
  • Use at least one special character: ! @ # $ % * ( ) - + = , < > : : “ ‘ .
  • Ensure it is at least 8 characters long.
  • Do not use your username, email address or domain names associated with your profile.
  • Do not use your personal information, such as name, phone number, ID number, special dates, address or names of anyone you know.
  • Use different passwords for you various hosting services.
  • Use a word or phrase you can remember easily, but would be very difficult for anyone else to guess.

How do I set-up an Auto Responder?

Set-up an Auto Responder on a mailbox via Webmail:

  1. Browse to konsoleH (https://webmail.konsoleh.co.za)
  2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
  3. Click on ‘Settings’ (the cog icon at the top right)
  4. Click on ‘Manage Mailbox
  5. Login with your mailbox password
  6. Scroll down to ‘Autoreresponse’ and edit as needed
  7. Toggle the ‘OFF’ switch to ‘ON
  8. Click on ‘Update Mailbox’ at the bottom of the page
  9. Your Auto Responder is now active. To test it, send an email to the address and see if you receive the auto response.

Remove the Auto Responder for a mailbox via Webmail:

  1. Browse to konsoleH (https://webmail.konsoleh.co.za)
  2. Login with your full email address (eg. me@my-domain.com) and email password. (passwords are case-sensitive)
  3. Click on ‘Settings’ (the cog icon at the top right)
  4. Click on ‘Manage Mailbox
  5. Login with your mailbox password
  6. Scroll down to ‘Autoreresponse
  7. Toggle the ‘ON’ switch to ‘OFF
  8. Click on ‘Update Mailbox’ at the bottom of the page

Set-up an Auto Responder on a mailbox via konsoleH:

  1. Browse to konsoleH (https://login.konsoleh.co.za)
  2. Login with your Client number and Management password
  3. Select or search for a domain name in the ‘Hosting Service’ tab
  4. Select ‘Mail’ from the left-hand menu
  5. Select ‘Manage Accounts’
  6. The main window will display all the existing active email accounts for your domain
  7. Select ‘Autoreply’ next to the mailbox for which you wish to set-up the auto response
  8. Complete information requested
  9. Select ‘On’ from the Autoreply drop down
  10. Click on ‘Add’
  11. Your auto responder is now active. To test it, send an email to the address and see if you receive the auto response.

To remove the Auto Responder for a mailbox via konsoleH:

  1. Follows steps 1-8 above
  2. From the ‘Autoreply’ drop down select ‘Off’
  3. Click on ‘Add’
  4. You will notice when you go back to ‘Menu’ that Autoreply will no longer display ‘On’